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Welcome to the IT documentation! This KB space covers every aspect of IT @ The Shore Group, including usage, help guides and internal policy.
I have an issue
If you have an issue please start by using the search bar on this site's sidebar. If you can't solve your issue you should contact the following people:
- itandsupport@theshoregroup.co.uk - for software, user, phone or office issues
- support@wessexit.com - for laptops, RDS or account issues
I have a new user
New accounts can take up to a week to provision. Where hardware - like a laptop or phone - has also been requested, we require a minimum of two weeks notice.
The IT Team are responsible for creating and managing users. You can submit a new users request to itandsupport@theshoregroup.co.uk with the following info:
- Users full name - please ensure accurate spelling!
- If the email needs to be different than their name (e.g if you want Jakob Smith to have jake.smith@ as their email) please specify
- Start date
- Requirements - such as access to email groups, Sharepoint sites or apps
- Hardware - such as a laptop, phone or RDS.
- Department
- Manager
- Job Title
- Office - Hove, Nottingham or London. This is used for the users Signature.
- Personal Email (required so they can be sent the IT Policy)
You can optionally also provide
- Mobile Phone Number
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